The Impact of Leader-Member Exchange, Supportive Supervisor Communication, Affective Commitment, and Role Ambiguity on Bank Employees’ Turnover Intentions and Performance
نویسنده
چکیده
This study examines the mediating roles of supportive supervisor communication (SSC) and role ambiguity in the relationships between leader-member exchange (LMX) and employee job attitudes, turnover intentions, and performance. Specifically, role ambiguity and SSC were expected to mediate the positive LMXemployee affective commitment relationship, and the positive relationships between LMX and task performance, and two dimensions of contextual performance interpersonal facilitation and job dedication. Next, role ambiguity and SSC were expected to mediate the positive relationship between LMX and affective commitment. Affective commitment was expected to mediate both the SSC-turnover intentions and role ambiguity-turnover intentions relationships. Job dedication was expected to mediate the relationship between SSC and task performance, and partially mediate the relationship between SSC and interpersonal facilitation. Results based on a sample of 237 supervisor-subordinate dyads from the banking industry provided substantial support for the theoretical model.
منابع مشابه
Leader-member exchange and affective organizational commitment: the contribution of supervisor's organizational embodiment.
In order to account for wide variation in the relationship between leader-member exchange and employees' affective organizational commitment, we propose a concept termed supervisor's organizational embodiment (SOE), which involves the extent to which employees identify their supervisor with the organization. With samples of 251 social service employees in the United States (Study 1) and 346 emp...
متن کاملRole of commitment to the supervisor, leader-member exchange, and supervisor-based self-esteem in employee-supervisor conflicts.
Using survey data from 240 employees working in a variety of organizations, the authors examined the relations among commitment to the supervisor, leader-member exchange, supervisor-based self-esteem (SBSE), and relationship and substantive supervisor-subordinate conflicts. They found affective commitment was negatively related to both types of conflicts; perceived lack of alternatives commitme...
متن کاملLeader-Member Exchange and Affective Commitment: The Moderating Role of Exchange Ideology
In today’s rapidly changing and increasingly complex environment, organizations have relied on their members’ positive attitude toward their employers. In particular, employees’ organizational commitment (primarily, the affective component) has been recognized as an essential component of organizational functioning and success. Hence, identifying the determinants of affective commitment is one ...
متن کاملImpact of Work Overload on Stress, Job Satisfaction, and Turnover Intentions with Moderating Role of Islamic Work Ethics
The aim of this study is to see the effect of work overload that is a dilemma in almost every organizational sector to perform more activities at one time, consequence of this are in the form of increase in stress, turnover intentions, and lower job satisfaction. Islam, that pays high intention on employees at work setting. Islamic perspectives can control these problems i.e. turnover intention...
متن کاملThe Effect of Leader-member Exchange on Organizational Envy (Case of Study: A Survey on Iran's Melli Bank's Staff)
Objective: The survival of today's organizations in the competitive business environment requires recognizing factors affecting productivity. On one hand, improving the relationship between the leader and his followers has a significant role in improving the efficiency of the organization; on the other hand, the existence of envy at the workplace is one of the intangible factors affecting labor...
متن کامل