A review of user-interface design guidelines for public information kiosk systems

This paper reviews general guidelines on user interface design for self service and public information kiosk systems, based on the author’s research and existing literature. The guidelines are divided into: defining user requirements, location and encouraging use, physical access, introduction and instruction, language selection, privacy, help, input, output, structure and navigation, and customisation. The paper also emphasises the need to design for stakeholders other than the end users, and offers some guidelines on user-based evaluation of kiosk systems.