Modelling Customer Order Processes
نویسندگان
چکیده
The purpose of this paper is to model the impact of changes in the planning and control of customer orders when companies shift from batch to customised production. During the 80's and 90's many companies have improved their production structures, facilities and processes in order to reduce setup-time, stock, work-in-process etc. However, a study of case companies indicates possible improvements regarding resource consumption, delivery performance and lead-time by improving business processes /Barfod & Hvolby, 1996/. Two major elements in this improvement process are the coordination of activities in the order process and the critical analysis of an information flow in a company. As a means to this improvement process the Activity Chain Model was developed a model directed towards customer order management and related to the Business Process Reengineering (BPR) concept.
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تاریخ انتشار 2002