A Multiple-constituency Approach to the Evaluation of Decision Support Systems
نویسندگان
چکیده
Many approaches have been suggested for the evaluation of decision support systems (DSS). Most attempt to produce a single evaluation measure, usually based on the opinions of a single group. As DSS development and use can involve a large number of different people, this approach may be deficient. We propose a framework that takes into account multiple groups or constituencies within the evaluation process and that produces multiple measures of DSS success, one for each group. The framework is designed to be used throughout the development, use and evaluation of the decision support system.
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