Conception, development and implementation of an e-Government maturity model in public agencies

نویسندگان

  • Gonzalo Valdes
  • Mauricio Solar
  • Hernán Astudillo
  • Marcelo Iribarren
  • Gastón Concha
  • Marcello Visconti
چکیده

Governments worldwide are encouraging public agencies to join e-Government initiatives in order to provide better services to their citizens and businesses; hence, methods of evaluating the readiness of individual public agencies to execute specific e-Government programs and directives are a key ingredient in the successful expansion of e-Government. To satisfy this need, a model called the eGovernment Maturity Model (eGov-MM) was developed, integrating the assessment of technological, organizational, operational, and human capital capabilities, under a multi-dimensional, holistic, and evolutionary approach. The model is strongly supported by international best practices, and provides tuning mechanisms to enable its alignment with nation-wide directives on e-Government. This article describes how the model was conceived, designed, developed, field tested by expert public officials from several government agencies, and finally applied to a selection of 30 public agencies in Chile, generating the first formal measurements, assessments, and rankings of their readiness for eGovernment. The implementation of the model also provided several recommendations to policymakers at the national and agency levels.

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

ثبت نام

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

Automatic Generation of Roadmap for E-Government Implementation

Evaluating readiness of individual public agencies to execute specific e-Government programs and directives is a key ingredient for wider eGovernment deployment and success. This article describes how the eGovernment Maturity Model (eGov-MM) identifies specific areas in which public agencies should focus improvement efforts. eGov-MM is a capability maturity model, that identifies capability lev...

متن کامل

Developing a citizen-centered model in the Iranian public sector with a new public service approach

Purpose: Citizen-centered government agencies are a prototype of new public service approach which, in effect, calls for citizenship orientation of state-owned agencies. This study aimes at developing a citizen-centered model in the Iranian public sector with a new public service approach.  Methodology: To realize this purpose, the main themes of the main subject of the study were identified u...

متن کامل

مدل جامع تعاملی بلوغ دولت همراه

Growing development of wireless technologies with a distinctive feature of this technology and the extent of spatial independence of its influence among the people have caused governments to move towards the use of this technology in their services and transactions. Measuring the growth rate in the state offering these services require the m-government maturity model. The aim of this study is p...

متن کامل

Factors Causing Failure in Teleworking: the Case of Government Agencies in Iran

Teleworking is one of the new methods applied in most developed countries to increase organizational flexibility, reduce costs and improve performance. However, the implementation of teleworking is not so successful in Iran. Therfore, the objective of the present study is to identify the factors causing failure in implementation of teleworking. The study is carried out in the governmental a...

متن کامل

Factors Causing Failure in Teleworking: the Case of Government Agencies in Iran

Teleworking is one of the new methods applied in most developed countries to increase organizational flexibility, reduce costs and improve performance. However, the implementation of teleworking is not so successful in Iran. Therfore, the objective of the present study is to identify the factors causing failure in implementation of teleworking. The study is carried out in the governmental a...

متن کامل

ذخیره در منابع من


  با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

ثبت نام

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

عنوان ژورنال:
  • Government Information Quarterly

دوره 28  شماره 

صفحات  -

تاریخ انتشار 2011