Design of an Online Course in Quality Management Systems for Adult Learners

Quality processes are an important part of any business. The introduction of quality management systems in the workplace offers many benefits for organizations who wish to remain competitive. Online presentation of quality management concepts offers an efficient and cost effective delivery method for workplace learning. However, adult learners often do not have the same level of comfort with online educational programs as college-aged students. Adult learners also have other special needs that must be considered when developing educational material for the workplace. The manuscript describes the process used to develop and deliver an online non-credit course in quality management systems specifically for adult learners. Two challenges guided the development and presentation of this course: introducing quality management systems to a new audience and teaching to adult learners in an online environment. Both challenges were approached with a focus on adult learning theory. Specific information on the evaluation of the students using appropriate online and adult learning practices is also discussed. Information and implications from the manuscript may provide guidance for training and development professionals within the field of industrial technology who develop and lead workplace educational programs for adults.