Information Technologies, Knowledge Ecology, and Firm Performance: An Exploratory Study
نویسندگان
چکیده
Knowledge has been considered an important asset for an organization to gain competitive advantages. Research on knowledge management processes and development of knowledge management systems has gained much attention recently. In this study, an ecological view of knowledge management is proposed to integrate the role of information technology, knowledge management, and their impact on firm performance. In this perspective, we focus on the harmonious balance of different types of knowledge that exist in an organization. The strength and diversity of knowledge in the ecology is assumed to determine the performance of an organization. Information technologies provide the infrastructure that allows different knowledge to interact and create synergy. An empirical study was performed to investigate whether (1) the use of information technologies affects the strength and diversity of organizational knowledge, and (2) the strength and diversity of knowledge affect the performance level and stability of an organization. The results show significant positive correlations between information technology capabilities, the ecology of knowledge, and firm performance. The diversity-stability relationship in a bio-ecosystem also exists in the knowledge ecosystem of an organization. Keyword: Knowledge Management, Knowledge Ecology, Value of Information Technologies, Evaluation of IT Investment
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