Scorecard and KPIs for monitoring software factories effectiveness in the financial sector

Financial corporations and especially banking institutions have important needs concerning to the development of software around their business core. The software, that traditionally had been developed in house by IT departments, is now usually outsourced firms. These firms work under factories model. An feature within this sector financial groups keep ownership these because strategic value for core business. almost exclusively owner group developing but they demonstrate are so profitable competitive like any other firm. organizational structure has some differential features. Top level tasks (software design project management) performed firm subcontracted companies. Although always paid a special interest investing management policies improve efficiency, there being an lack regarding control monitoring projects. They do not suitable tools actual process effectiveness. Adapting scorecards environment could be useful tool improvement process. Scorecard here used both as internal effectiveness measurement well externally, presenting sustainabilityindicators shareholders, institutions. This paper aims identify define collection Key Performance Indicators which permit improved context, focusing specific supplychain model given (financial group), factory developers (subcontracted).